Free shipping on orders over $35 + Free returns + Save up to 50%

FAQ

1. Are internationl orders accepted?

Yes, we accept orders from Canada, Denmark, Norway, Sweden, Italy, Switzerland, Holland, Belgium, Finland, France, Germany, United Kingdom, Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Australia, Portugal, Spain, Taiwan and the States written directly through our website. If you are outside one of these places, just contact us. We can ship your order anywhere in the world using DHL.

2. What do you do international shipments?

We ship to those countries and regions, including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands , New Zealand, Norway, Portugal, Russia, Spain, Switzerland, Taiwan, United Kingdom and the United States, if you are outside of one of these places, simply contact us email.

3. What are the accepted forms of payment?

We accept payment by Western Union, valid credit cards only-Visa, MasterCard. Payment in cash, check, money order, government-subsidized program card, gift card, personal check or store bill and American Express also paypal is not available.

4. Is my payment to your site safe?

All payments are made through the 100% insured line. findnbshoes.com have created a safe transaction environment. We use Secure Sockets Layer (SSL) technology - our online ordering system is the industry standard for encryption technology to protect your order information online. SSL encrypts all information, including your credit card and all personal information about you to www.findnbshoes.com. Encryption provides security and peace of mind at the time of your browser and local network supports the use of encrypted data transmissions.

5. I do not have a Visa or Mastercard, what can I do?

You can pay with Western Union, and accept the 10% discount on your Western Union payment. You could contact us via email or MSN for our western union information.

6. Why do I get an error when I try to pay with my credit card?

If you are trying to pay and send using the credit card as a form of payment, but you receive an error, please go back and place an order again, your previous orders without payment would be canceled within 24 hours. Please check with your credit card company to verify that the card is in good condition if your three orders or more do not pass.

7. How can I follow my order?

You can check the status of your order at any time by going directly to the Order Status section on findnbshoes.com. Please note that you will need your order number and email address in order to use this feature.

We will send you an email to inform you of the tracking number of the express company and will tell you how to track your order. You can track the shipment on the carrier's website, if you can not see the records on the site immediately, please try to see the records later, because sometimes the carrier input the shipment information slowly, However, it guarantees that the shipment has been on the way when you have tracking number from us.

8. What are the shipping options and delivery times for orders placed on findnbshoes.com?

The time for delivery depending on your location, the item (s) you have ordered. Generally, we would like to arrange your shipment within 12 hours once your payment is cleared. There are two shipping methods. EMS is the main shipping method, which is free, which takes 5-7 business days to reach your door. And notice that the orders of some long-distance countries, such as Italy, the Netherlands, and so on, should be sent by DHL Express, $ 15 each item, usually arrived in 3-5 business days. For more shipping information, please link Shipping Policy.

9. How can I change my order after it has been placed?

Please, contact us to change your order whenever possible we will accommodate. If your order has already been modified for particular requirements, according to our return policy we will not be able to adapt to it.

10. How can I cancel an order?

Please contact our Customer Service Department via email or msn within 6 hours of purchase, if you need to cancel your order. But please keep in mind that some orders are sent very soon after the placement, that it will not always be possible to make changes.

11. Where can I return my order?

If for some reason you are not satisfied with your purchase, we will help you with a change or refund. First, you must contact our customer service request for a return address. And items must be returned within 14 days of the original shipping date in a resalable condition.

12. How long does it take to process my return?

We design our products to achieve quality and performance to the active life of our customers. We feel the same for customer service. If you feel the need to return or exchange an item, we will be happy to make it happen.

Items can be returned for a refund or exchange for any reason within 30 days of the date of purchase. After 30 days, items must be unused and unwashed to receive a refund or exchange. Refunds will be published based on the original form of payment.

Without a receipt:

The products originally purchased in our store can be returned for an exchange at the current sale price if the item is unworn and dirty.

reserving the right:

findnbshoes.com reserves the right to make adjustments to the return exchange policy. Special circumstances may require collaboration with corporate business partners. For more information, please click Return Directive.

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